Question

Can I let someone else use any of my gift cards?

Answer

Yes. Most any gift card found in your collection may be shared with friends and family.

Question

I lost one or more of my gift cards. What should I do?

Answer

Your gift cards all have a value which may be redeemed with our local partners. If you have misplaced your cards within the first two weeks of your delivery, please call us at 502-333-9955 to discuss your situation with one of our experts.

Question

I don’t want to receive a ton of sales calls and emails. Is my personal information going to be shared?

Answer

Your collection is all about celebrating your accomplishment. We do not share or sell personal information such as your email, phone number or address with our partners, so you won’t receive annoying calls, spam, or junk mail. You will have the option to receive special announcements and notifications from DoorBelles at the time that you create your account.

Question

What if I am not home/at work when the DoorBelle delivers my gift?

Answer

That’s okay! At work, we will attempt to deliver up-to two times, and depending on the situation, will leave your collection with your HR representative, receptionist, supervisor, or colleague and send you an email explaining the gifts and offers inside. At home, we will leave a door hanger notifying you that you have received a collection, and a number to call to schedule a delivery.

Question

Can I target a certain audience? Income, location, gender, # of children, etc.

Answer

Currently, we allow our partners significant exposure to up-and-coming professionals and new homeowners throughout the community. We anticipate providing our partners with more options for targeting specific demographic audiences in the future.

Question

I want to be involved but my business doesn’t have a large enough budget for advertising. Are there other ways I can partner with DoorBelles?

Answer

There are many ways we can work together. Please contact us to discuss the options that best suit your business.

Question

Can you ship the DoorBelles Collections?

Answer

The DoorBelles experience is all about personal recognition and interaction. For that reason, we do not ship collections. However, you can arrange to purchase and pick up a Special Occasions collection to deliver or ship yourself.

Question

How does my HR Department partner with DoorBelles?

Answer

We’re excited to partner with you! Call us at 502-333-9955 to discuss the best option for your business. Alternatively, click here to request a meeting with a DoorBelles representative.

Question

How long are my collections good for?

Answer

There are some perishable items in the gift collections and they should be consumed  according to the packaging. The collection of cards provided by local businesses have expiration dates on the back of the card.

Question

Do you offer times deliveries?

Answer

We cannot guarantee specific timed deliveries, but we do our best to accommodate open hours of offices, schools and businesses. If an order needs to arrive before or after a specific time please contact a DoorBelle at our office location and they will do their best to accommodate your specific request. 

Question

How far in advance should I place my order?

Answer

We can take orders in advance for for same day delivery. During the holiday or gift giving seasons we recommend placing your orders well in advance based on volume. 

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